SMTP App Requirement for Save Results Pro Email Delivery
Good day,
I’m encountering an issue where emails sent via Save Results Pro are not reaching one of the recipients, and they’re not in spam or quarantined.
Is an additional SMTP app installation necessary for proper email delivery? Any insights or similar experiences would be helpful.
Thanks in advance!
Hi Tyrone,
HD Quiz does not require any additional email or SMTP plugins in order to work.
It uses WordPress’ native wp_mail system to send emails. The exact same system that sends all other WordPress emails such as new comment emails, new users, password resets, etc.
If you are having trouble sending emails, this almost certainly indicates an issue with your site/server/domain.
Check your DNS settings to make sure you have proper DKMS and SPF records etc. I just checked blacklist records and can see that your domain has NOT been blacklisted, which is good!
My recommended steps are
Install WP Mail Logging. I am not affiliated with this free plugin in any way, but have used it in the past to log sent emails. In your case, it’s useful to confirm that your site is actually sending emails. If they show up here, then we know the issue is caused later in the pipeline.
Check your DNS settings. Make sure DKIM, DMARC, SPF, etc records are all correct, and that your site IP is actually allowed to send emails for your domain.
You can use a plugin like WP Mail SMTP to bypass your local server, and instead send emails using a third party such as MailGun. This is great if your server DNS has issues and you cannot figure out the problem.
You can also use something like MailGenius to test your emails coming from the site. This can help you track down any DNS issues, or if the content of your email contains “blacklisted” keywords.
Good day Dylan,
Thanks for the clear and concise instructions/solutions.
I have installed WP Mail Logging and all emails are being sent out without any errors.
Only 1 of the 4 email addresses I am using to test this is actually receiving the email (nothing in spam/junk either) – that being my work email address. The other email addresses are personal accounts hosted with Google.
From your perspective what could be the issue – I am contemplating installing WP Mail SMTP but it is a paid service for the hosting option we’re on so I would like to check in with you for any additional points before we go ahead with this.
Thanks in advance and have a great day further!
You don’t need to pay for the SMTP plugin. The free version will allow you to do what you need to do.
Based on your response, this sounds like it’s almost certainly a DNS configuration issue.
I’d recommend signing up for mailgun (they will put you on a free trial for a paid plan. But you can cancel this as soon as you subscribe to downgrade to the free account). Once done, install the SMTP plugin to change the service your site uses to send emails to mailgun.
EDIT: I also recommend sending one of your emails to MailGenius. That will help you track down where the blocking might be occurring with you.
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