HD Quiz Save Results Pro – Some Question Fields Missing in Email Reports
Hello Dylan,
I am using the following versions of your plugins:
HD Quiz Save Results Pro: 1.9.5
HD Quiz: 2.2.3
I have noticed an issue with the email reports I receive after a quiz is completed. Some of the question-related fields in the email report are empty, even though the quiz has been completed.
The same fields are also missing when I open View Full Record on the website, so the issue does not appear to be limited to the email reports.
Additionally, the Result column is empty. I am not sure whether this column is supposed to contain any information or if it is expected to be blank.
Could you please help me understand why some of these fields are missing and whether this could be related to the plugin versions or a configuration issue?
Hi Sergey,
1) is this a scored quiz, or a personality quiz?
2) if you export the data, is it missing from the CSV as well?
3) is this for all of your quizzes, or just a specific one?
4) is this happening for all results, or just some?
These are scored quizzes, not personality quizzes.
Yes, the same data is missing when exporting the results to CSV.
This issue occurs in 4 out of our 12 quizzes.
It happens with some results, but not all of them.
Can you try to download the zip from your account page and reinstall it? I’m 95% sure this will fix it for you 🙂
Thanks for the suggestion! 😊 Reinstalling the module fixed the problem, and the quiz results are now showing correctly.
The only thing still not working is the Result column in the email report, which is still empty, but that’s not a major issue for me.
Could you help me understand why this happened in the first place? Is there anything I can do to prevent this from happening again in the future?
Thanks again for your help!
Great! Glad that it worked.
The tldr is that it was MY mistake, not yours.
How my system works is that I upload the new zip, then update the product page to update the file version and download path. Any site with the addon installed checks against my server every week to see if there is a new version. What I think happened is a very unlikely timing where your site happened to check for a new version shortly after I updated the addon. Basically, the backend told your site that there is a new version, but the old version path was still cached. Assuming this was the issue, a change I made on my end is to automatically flush the caches whenever I update a plugin version – so hopefully will never happen again!
Thank you for taking care of this and for making the changes to prevent it from happening again! We really enjoy using your modules and truly appreciate your work and support. Thanks again!
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