Cannot gather email addresses from people taking part in our quiz
HD Quiz – Save Results Pro
If you have any issues with this plugin please contact me for support – as a paid user, you have priority support. It is against WordPress’ Terms of Service to allow support requests for paid plugins on the main HD Quiz forum, so please use the contact link above if you need help.
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There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
Hi Sean,
can you please provide any information? Where are you seeing this error? What steps are you taking to trigger it? Is this a new error for you, and if so, when did it start? What version of the HD Quiz are you using?
Can you enable debugging? This will show the actual error message instead of just the generic one.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.8.3
Active theme: Sonaar (version 4.27.4)
Current plugin: HD Quiz – Save Results Pro (version 1.6.8)
PHP version 8.1.33
Error Details
An error of type E_ERROR was caused in line 237 of the file /home/t594668/public_html/wp-content/plugins/hdq-save-results-pro/includes/table.php. Error message: Uncaught TypeError: Cannot access offset of type string on string in /home/t594668/public_html/wp-content/plugins/hdq-save-results-pro/includes/table.php:237
Stack trace:
0 [internal function]: usort_reorder()
1 /home/t594668/public_html/wp-content/plugins/hdq-save-results-pro/includes/table.php(261): usort()
2 /home/t594668/public_html/wp-content/plugins/hdq-save-results-pro/includes/table.php(328): HDQ_SRP_TABLE->prepare_items()
3 /home/t594668/public_html/wp-content/plugins/hdq-save-results-pro/includes/table.php(347): hdq_srp_render_list_page()
4 /home/t594668/public_html/wp-content/plugins/hdq-save-results-pro/includes/settings.php(70): hdq_a_srp_print_results()
5 /home/t594668/public_html/wp-includes/class-wp-hook.php(324): hdq_srp_options_page()
6 /home/t594668/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
7 /home/t594668/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
8 /home/t594668/public_html/wp-admin/admin.php(260): do_action()
9 {main}
thrown
Please see error above. Please advise, plugin was working on a previous version / licence key.
Thank you for the trace, very helpful!
plugin was working on a previous version / licence key
Did you upgrade from a really old (more than 2 years) version of the addon?
Yes, 2023 July version.
Ah that explains it. The short answer is that the old branch you had saved result data in a different way than the new branch. This means that the new version is unable to view and open your old results.
I’ll send you an email directly with the latest version of the old branch. What you’ll need to do is:
- Install the old version.
- Export all of your results to CSV so that you have a saved record of them.
- Delete all of your results
- Install the new version so that everything is nice and clean moving forward.
Thank you, and awaiting your email.