Forms not saving

Hi Rich,
first, with the form not saving. I assume you are talking about HDForms. Are you sure you are actually saving the form? I know this sounds dumb to ask, but HDForms was designed to follow WordPress’ default page editor Gutenberg design – and since you are using Divi, it’s totally possible that you are just unfamiliar with how it works.

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The way it works is that if you have a field selected, the sidebar will show you the options and settings for that field.

If you select the form (you can do this either by selecting any of the whitespace around a field, or by selecting Form from the sidebar), you will now be editing the settings for the form itself, including saving. Hope this makes sense (I really need to bump up the production of a tutorial vid for HDForms!).

For your specific use case on connect the quizzes, the problem here really is caused by the redirections, as that makes it hard to “connect” the quiz taker to each of the individual quizzes (a new page is a new page after all). There ARE options, though.

First as a bonus, edit the settings of the “last” quiz in the chain, and go to the Advanced Tab. Since you have the Save Results Pro addon, you will see a new setting “Enable Save Results Pro Emails”. Make sure this is enabled (it will be by default). In fact, you’ll want to edit each quiz EXCEPT the last to turn off this feature. This is so that you are only sent an email when a user finishes the last quiz, and not for each individual quiz.

Now for the actual problem, how do we connect the user to each quiz? Unfortunately, we cannot add the form only to a single quiz, we need to add it to them all.

MAKE USERS LOG IN
The Save Results Pro addon automatically grabs the info from the logged in user. So if possible, make quiz takers sign in to your site. This way, you don’t need to add the forms at all, as each quiz result will automatically contain their user info.

If you do not already have user registration/login, there are lots of other free plugins dedicated to user registration and management. Just make sure that your registered users are subscribers so that they don’t get access to any of your backend admin stuff.

JUST DEAL WITH IT
The “just deal with it” solution… isn’t a solution. But it will work. Since your form only contains 2 or 3 fields, although not the best user experience, IMO, it’s not a dealbreaker to have your users enter their information for each quiz, as annoying as it might be for them.

The Harmonic Design / Dylan Way
The ultimate way to do this requires a bit of extra coding, but would be the best solution. The idea is this.

• We add the form to all quizzes like normal.
• When the first quiz submits, before the redirect, we get the info submitted by the user in the form, and add it to the redirect URL as a URL parameter. (example: ./quiz?field1=dylan&[email protected]&phone=555-555-5555)
• • Another option is to use the browser’s localStorage
• Whenever a quiz loads, we check the URL to see if those fields exist. If they do, we prefill the form with those values. This way the user doesn’t need to reenter it each time.

In your screenshot, there are no fields to “switch” to, so you only get the “form” settings/sidebar.

It’s also possible that there was a server error or glitch when you originally saved the form, making for junk data. Does it work if you create a new form instead?

Update updates the settings for that field. The button you need to click is “SAVE FORM”.

• Add whatever fields you want.
• Select “Form” in the sidebar
• Fill out any form settings you want (only mandatory is email send-to address)
• Save Form

If I’m right, the confusion here is that you think that “Update” is saving the form, when it is only updating your selected field. If this is true, I should rename the button to actually say “update field” instead to help avoid this confusion in the future.

I just made a quick recording for you. Make sure to enable audio on the video so you can hear my explanations.

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You never filled out an email address. That’s why it highlights with a red border.

Haha, no worries! Glad we figured out it 🙂

Yes, it will use HDForms.

If you can let me know the IDs of the fields in your form, I can write something up for you later this week.

You can find the ID of each field by editing the form, and selecting the field. The ID will be listed near the top of the sidebar. They will look something like hdf_email_xxxxxx

If you use the same form for all the sessions, then there is nothing to worry about.

If you want to change forms each month, or change the fields for that form, then you’d need to do a very minor edit to the code I’ll be giving you each time you want to do this. This will be very easy for you to do, though!

The amount of redirects is irrelevant. Each time a quiz submits, it is saved as its own result. What we are doing here is automating the form so that the user only needs to enter their information once – then the code I’ll be providing you will remember this info and autofill it out each time in the future.

Hi Rich,
I previously provided you with code to help with the redirects. We will be replacing that code with this new code.

The only modification you will need to make is the array

const HDQ_HDF_FIELDS = [
    "hdf_text_feycq5",
    "hdf_email_2o23b5"
];

Where you will need to change those field IDs to the IDs of your actual form. Just a note, you previously responded with “Email hdf form = “987509257””. But that is the ID of the Form, not of the email field (assuming you even have an email field in your form).

What this code does:

1. When the form loads, it looks at the URL to see if there are any URL parameters that match your given fields. If it has them, it auto fills the form values.
2. When quiz completes, we check the score. If the score is not perfect, we change the redirect URL to nothing.
3. If the score is perfect, we modify the redirect URL to include the values of the form so that the form can autofill on the new page based on step 1.

I already got you 🙂

From my original reply:

First as a bonus, edit the settings of the “last” quiz in the chain, and go to the Advanced Tab. Since you have the Save Results Pro addon, you will see a new setting “Enable Save Results Pro Emails”. Make sure this is enabled (it will be by default). In fact, you’ll want to edit each quiz EXCEPT the last to turn off this feature. This is so that you are only sent an email when a user finishes the last quiz, and not for each individual quiz.

As for the emails themselves sending, emails are sent using the default WordPress wp_mail => so if your site can send emails, The SRP addon can as well. Things to look out for:

• Make sure you have your email entered in the “Email addresses to send results to” field
• Make sure that if you are changing the “Sent From Email”, the email you have entered belongs to the same domain. This includes subdomains. Otherwise, your emails will probably be blocked.
• Check spam folders
• As a test, you install an email logger plugin. WP Mail Log looks good

Hi Rich,

The amount of redirects is irrelevant. Each time a quiz submits, it is saved as its own result.

Because each is its own result, the final email will always only contain the data from that last quiz. However, like all things I do, HD Quiz SRP is also very extendable.

That code will remove the actual results from the emails.

For sending emails, I really don’t have a lot of control over this. All I can do is send the email. The rest is dependent on your server and DNS settings.

Something to take a look at is the HDForms section of the SRP settings. The HDForms email ID needs to be filled out with the proper ID. This is how we know what email address to send the results to if you are sending to the quiz taker.

Oh boy, do I have good news for you!

If you go to HD Quiz → Settings, then select the Translations tab, you can rename/translate all front-facing aspects of HD Quiz. In your case, as counter-intuitive as it might seem, you can rename the Finish button to: “Next”, “Next page”, or “Next Quiz” etc.

As for the email content and having IDs there. Finally, you have asked me something where my answer is “Sorry, not possible” haha. BUT, I think it’s a great idea, so I’ll think of adding it to the next version of the addon.

And lastly, the retake quiz function. The one I wrote for you was before the whole “save the form to the URL” thing. So I would need to modify it to also include the Form Fields in the url. Totally possible, but to be blunt – it’s getting late on a Saturday, so I’ll have to send you an update to that either tomorrow or Monday.

NOTE: Also just something I thought of. Make sure you have “Only send email to passed quizzes” enabled on the Email tab of the SRP settings. Otherwise, the email will send even if the user fails.

I previously provided you with the following code to automatically add a Retry Quiz link to the results.

Add retake link

We are going to do a very small modification to that code to give the link a unique ID. This will make the next step a lot easier.

Replace the line:
<p style="text-align: right;"><a href="<?php echo get_the_permalink(); ? rel="nofollow ugc" rel="nofollow ugc">">Retry Quiz</a></p>
With:
<p style="text-align: right;"><a href="<?php echo get_the_permalink(); ? rel="nofollow ugc" rel="nofollow ugc">" id = "hdq_retry_link">Retry Quiz</a></p>

Now we are going to update/replace the other code I previously provided to do the prefill and redirect with this:

And that should work! Now, when a user selects the retry quiz link, the URL should include the form data as well.

Hi Rich,
sorry about that. WordPress sanitized the closing PHP from my comment and I didn’t notice.

I updated the main code block for you to keep everything together and easier to read.

You need to update the field names again HDQ_HDF_FIELDS

Already responded to that in a message above 🙂 Here is the code again:

Hi Rich,
do you have any SMTP or email plugins installed? Some of them have settings that override the sendfrom names and address’.

Also make sure you have the correct email inputted to the Save Results Pro settings. It will be under the Email tab of the settings.

Hi Rich,
you cannot send the results to different email accounts on a per-quiz basis, but I do have a filter called hdq_srp_sendto. We can use this to change who we send the email to based on the resultId. I’ll write something up for you today or tomorrow.

However, using your email provider, you can almost certainly create “filters” for emails. You can check to see if you can create filters based on a message body. If so, you can set up a filter to look for the quiz name, and auto forward that email to whatever account you want.

I cannot provide instructions on how to do this though as it would be different depending on who your email provider is (example, cpanel, office365, gmail, etc), but it’s an option you can look into.

As for the iPad issue, all HTML created by HD Quiz is printed by your server. This means that it is literally impossible to get different output on your computer than on an iPad, or any other device.

Things to look into:

That message means that there is no “question type” saved for the question. Try editing the errant questions and saving again so that we know that all required data is present. It’s possible that there may have been a mistake or issue migrating your data from whatever dev site you were building on, and the live site.

The second thing to look at, is, as always, caches. Clear out the server/site caches to make sure that you yourself are seeing the fresh live version, and also recommend your ipad users clear their browser caches as well. Apple devices are notorious for aggressively caching everything. Perhaps that site was using an old version of HD Quiz, which has since been updated. But the apple users still have the old version cached.

There should be no PHP compatibility issue. I myself use php 8.4.4.

Here is the small custom code you can use to change the sending address based on the quiz ID

You’ll need to edit the $data array to represent your quiz ids, and emails you want to send to.

You can get the ID of your quiz by looking at the shortcode. So for example, if your quiz id is 40, then you can set

$data[40] = array("[email protected]");

Hope this helps!

Probably a missing extension, but if you enable WP_DEBUG that will give us the answer we need.

If you edit wp-config.php (located in the installation folder of WordPress, you can look for WP_DEBUG and set it to true. Then check to see if you get an actual error message. Just remember to turn off debug mode once done!

Interesting. It looks like this might be do to your migration. The addon is expecting data to be there that was lost during the migration.

The reason it works with PHP < 8 is because PHP 8+ is much more… strict about things like this. Instead of auto converting the data, it will just fail instead.

Out of curiosity, if you use PHP 7 and then save the settings, does PHP 8 now work? If not, I'll do some debugging on my end and try and get a fix for you.

Hi Rich,
I just did some debugging and can confirm that those errors are there because you are missing data that the addon is expecting.

As I said before, the reason it works with PHP7 and not 8 is because 8 is more strict about how it deals with data.

I just made an update to the addon (you can download it from your account page, or wait for the update to show up on your plugins page). It will hopefully fix this for your use case, but let me know if it still doesn’t (and provide updated error messages if possible).

Annnd finally, yes, that code goes into your functions.php file.
I fully tested it before providing, so it will work as long as:

• you are using a recent version of the addon
• you are using the correct quiz ids
• you are setting the correct emails

Assuming the quizId is correct, your code looks accurate.

This quiz no longer exists means that… the quiz with the ID you chose doesn’t exist. This is, once again, indicative of an incomplete or corrupted import from when you migrated.

Basically, when you migrated, things like the quiz ids must have changed.

I recommend the following:

• Edit each of your quizzes and resave. This is to ensure that quiz data is all there.
• Edit the pages with your quizzes, and add the quizzes in again using either shortcode or Gutenberg block. This is to ensure we are using the updated quiz ids to display the quizzes.
• view the page and make sure the quiz is actually loading
• now you can edit the code again and make sure you are using the correct ID.

Good idea on trying with a fresh quiz – hope that works.

Also, just to be clear, it’s not the answers that would need to be resaved (although you had issues there before too, so not a bad idea to resave each of them), but the quiz settings as that seems to be where the issue lies.

Not the email issue, but the PHP issue could be the saved result data as well. If you still encounter issues, an idea would be to use PHP7, export your current results, then delete all existing results, then use PHP8.

For the email, I recommend installing an email logger plugin. This will let you know if A) the email was sent, and B) to what address.

WP Mail Logging seems to be a good free plugin for this.

WP Mail Logging

Sounds like you have quite the web to untangle.

What I can say is that neither HD Quiz nor HDForms should have any affect on permalinks – neither of those have “archives” – meaning they do not have URLs, show in sitemaps, etc.

My advice would be to: (this is assuming your server is Apache – else do whatever the equivalent in NGINX is)

• enable whatever plugins you need
• Rename your .htaccess file (located in public_html folder on server. You may need to enable “hidden files” to see it)
• log into your site and go Settings -> Permalinks. Resave this page (you don’t need to change any settings, but saving will force WordPress to refresh your permalinks, and automatically recreate your .htaccess file)

Only bad puns need to be excused 😀

That’s interesting. I think the issue is actually with the link structure you are using itself.

For example, WordPress reserves certain words for itself that are needed. Things such as page, id are structures that are needed by wordpress, so you cannot easily use them in your url structures.

What might be happening is that your url structure is using something that WordPress needs for the quiz taxonomy.

If you rename the page/permalink (and the corresponding footer link) to something generic like abcde, does it work?

I have a feeling your link looks something like domain.com/quiz/something. I think that on your site, it’s the quiz part of the structure that might be the problem. If you make it something like domain.com/quizzes/something it might work.

Ah gotcha!

Super weird – it HAS to be some kind of corruption somewhere. HD Quiz very much does not affect permalinks.

Some advice that might be helpful.

It looks like your footer links use relative paths, when they should be absolute.

It’s the difference between using /training and https://domain.com/training.

I’d recommend either just hardcoding the full urls you need, or if you still want it to be dynamic, you can use wordpress home_url() function. so something like this: