HD Quiz

Hi Richard
are you getting an error message? Are you able to enter a question but unable to save, or are you unable to even get that far? What about editing a question?

It could also be very useful to know if there are any errors showing in your browser console. On most browsers this can be accessed by pressing F12 then going to the page add new question page. Just make sure you have the console itself selected (you may need to Google specific instructions for your browser). Pay particular attention to any messages in red.

When I click on HD quiz button on the dashboard, it will start loading with the round image like a boll, that changes colour… Which shows that the page is loading, but will end up not loading. It will just be turning round and round. Is it possible that when you load too much question it will not be able to load to enable you add new questions?

Is it possible that when you load too much question it will not be able to load to enable you add new questions?

It is technically possible, but in practice the chances of you hitting such a limit is extremely rare. You’d likely need 10,00+ questions to even begin to worry, and also a pretty underperforming website host/server.

When I click on HD quiz button on the dashboard, it will start loading with the round image like a boll, that changes colour

So to be clear, you are not on the edit or add question page. You are before that. The page where you are supposed to be able to add a new quiz, or select an existing quiz?

Can you confirm that your site has an SSL certificate installed? When going to the HD Quiz page, the url has https:// and not http://?

I also notice going to your site that it was painfully slow to load. The homepage took ~3 minutes to load the first time, and when I went to record the network calls to show you, it took almost 18 seconds to load the second time.

I don’t think this is your site itself that is slow, but instead that your server was taking a very long time to serve up the needed data. So are you sure that the issue is HD Quiz not loading, and not just that your server is currently under load and thus is taking a long time to get the questions? If you are on a cheaper shared hosting platform, someone else’s site might be sucking up all the server resources that you need. Just some food for thought.

As you can see from the below screenshot, your site took 17.46 seconds just to respond to my request to load. Once it responded, the site itself loaded relativly fast.

View post on imgur.com

Thanks for your response. But every other thing in my WordPress is responding well including result menu,HD form form, setting,tools, addon etc. just the before like you said where to create new quiz. Kindly assist me to resolve it

Please answer my question about the URL you are using. I need you to confirm that your URL is https:// and not http://

The admin area uses something called a “module” which will only load across https. So if you are viewing the admin area under http, I would expect to see the issue you are seeing. Using https:// will fix it, assuming this is the issue.

Sorry I committed this, Its saying not secured, it’s likely has expired. I will follow up to install it now

Great! That’s almost certainly the issue. An expired certificate will certainly cause a slew of issues.

On the positive side, I just published a minor update to the plugin (you will get it in the next version bump) that will check to see if a valid certificate is available, and only load as a module when possible. It will automatically fallback to a pre-packaged, bundled version of the script if no certificate is found. This way, even for a user in your situation, everything should still work.

Thanks Dylan, I will get back to you when am done installing ssl

The ssl certificate has been installed and the site is secured now yet it’s still having the same problem

Please I sent an email to you with my login details so you can assist me resolve it. I really need your assistance.thanks Dylan like always

Hi Richard,
I’m not sure what email address you sent the info to, but you can contact me via email from harmonicdesign.ca (use the form at the bottom of the page). That is a secure way to send me the info I need.

It’s 1am Monday morning for me, so I won’t be able to take a look at it until tomorrow morning, but I’ll let you know what I find once I gain access.

Good morning Dylan, please were you able to work on it, I sent my login details to you so you can look at it clearly. Can I send the login details through this form?

Yes, please send through the form at the bottom.

Good afternoon, please any update, I’ve not heard from you. Kindly notify me of any findings. Thanks

Richard, you volunteered your login info to me and said you sent it to me by email. But since you do not have my email address (the ones notifying you of new responses to this support thread are no-reply emails and clearly state at the bottom “Please do NOT reply to this email”.

That’s why I told you to send me the information by using the form at the bottom of harmonicdesign.ca, which you have not done yet. I do not have your login info. I have not logged into your site yet.

Go to harmonicdesign.ca and use the form at the bottom of the page to provide access and I can take a look.

Dylan, I sent mail to your email —–. I have been communicating with you since 2023. You have also assisted me over the years. here are some of the mail threads bellow. I purchased the license on the 28th of November, 2023. am unable to access the email account i used earlier i currently use —-.

— redacted. Message edited by Dylan to redact user information.

I have edited your message to remove sensitive information. Please remember that these support forums are public and anyone can see and read them.

I have sent you an email at the address you provided.

Good morning, Kindly resend the mail, i didn’t receive it [–redacted–]

I emailed you from another mail account – hope it makes it through.

Since you have emailed me, and I never got it, and you did not get an email from me either, I am concerned that there is a configuration issue with your new email address. If you do not get the email, please send me a different address to use – perhaps a Gmail address or something similar.

Thanks Dylan, kindly confirm that this is your email address. i received this email. this is for confirmation

Dear Dylan, Thanks a million times, I made use of your findings and recommendations you sent via email . I removed the plugins and did restore to 31st March , 2025. everything is working perfectly ok now. Ones again, i say a big thanks to you for your support.the problem was not from HDplugin but from Backuply plugin and Contact Form Email as you stated. Thanks you very much.

Excellent!

Just some context for anyone else who sees this thread, the issue was that an unrelated plugin was breaking admin-ajax– a core WordPress functionality that many plugins use. This not only broke HD Quiz admin pages, but it broke several other plugins installed as well. Removal of the plugin restored the site back to full functionality.

Thank you very much for your patience and support.