Thanks for the great plugin. Unfortunately, the “finishe…

closed

Thanks for the great plugin.
Unfortunately, the “finished” button takes a while to load and it doesn’t scroll to the results after completion.

This thread has been imported from harmonicdesign.ca/hd-quiz/

January 2, 2020 at 11:59pmEleanor

Hi Eleanor,
I just took a look and see something interesting. The reason the button is not showing is that there are “render-blocking” critical errors on your site.


http://54.85.2.25/wp-content/uploads/2019/12/SmartFuture-logo-trans-1.png net::ERR_CONNECTION_TIMED_OUT
http://54.85.2.25/wp-content/uploads/2019/12/SmartFuture-logo-white-1.png net::ERR_CONNECTION_TIMED_OUT
http://54.85.2.25/wp-content/uploads/2019/12/SmartFuture-logo-square.png net::ERR_CONNECTION_TIMED_OUT

Your site is trying to load those three files, but since those files do not exist at those locations, they are “timing out”. Basically, any scripts that load below where these files are attempting to be loaded from cannot execute until those three files timeout.

The good news is that this is an easy fix. If you change the IP address 54.85.2.25 of those images above to your actual domain name oursmartfuture.com then the three images will work and your entire site will load a lot faster. So http://54.85.2.25/wp-content/uploads/2019/12/SmartFuture-logo-trans-1.png becomes http://oursmartfuture.com/wp-content/uploads/2019/12/SmartFuture-logo-trans-1.png

I wish I could help you further, but this is unfortunately not an issue with HD Quiz and is caused by your theme. Try to find a way to update the links to those logos to the correct paths and you should have everything working lightning fast.

03 January 2020 — 00:10support admin Dylan

Thanks Dylan for the swift reply.

The results when answered are not loading to the right results as well. Are these related to the solutions?

They are probably not related. In fact, I think you helped me track down a bug – so thanks!

Something you can do that will probably get the scrolling to work is to change the results position from the bottom to the top. I made a mistake in the latest version of HD Quiz where I don’t take into account bottom results for themes like yours where the body has overflow properties. I’ll have this fixed in the next version, but in the meantime, it might be best to just change results to the top. Thanks for helping!

03 January 2020 — 00:26support admin Dylan

This thread has either been marked as complete or has been automatically closed due to inactivity. Please consider opening a new support thread for help.