Hi for some reason when a Quiz is completed all I get …

Published: September 25, 2016

Support status: closed

Hi for some reason when a Quiz is completed all I get at the bottom of the page is a grey box with no customised text in which I have put in on the options, picture attached. I have tried loads of the other options but no joy in showing the outcome to a visitor. Any help much appreciated and apart from that the plugin looks great so really want to get this running. https://uploads.disquscdn.c…

This thread has been imported from harmonicdesign.ca/hd-quiz/

thread author: Steve Clews

I should have mentioned I am using the woocommerce store front theme and all default settings on that

25 September 2016 — 12:51 thread author - Steve Clews

Hi Steve,This is the first time I’ve seen this problem. Are you able to show me a live link?

25 September 2016 — 14:32 support admin - Dylan

Hi and thank you for getting back to me, just answer everything yes and or no on the quiz as get the same outcome link https://bos.witchcraft.uk.n…

25 September 2016 — 15:00 thread author - Steve Clews

Hi Steve,thanks for sending!

I just took a look and found the problem, but I do not know why the problem exists.

The problem is that your server is blocking the results file from loading. “Failed to load resource: the server responded with a status of 403 (Forbidden)”. This is most likely because the file does not have permission to load. The file is plugins/hd-quiz/result.php

Are you using a security plugin by chance? Try white labelling HD Quiz, or change the folder/file permissions for results.php

25 September 2016 — 15:10 support admin - Dylan

Fantastic and thank you so much. I did a security scan on my host CP the other day and it was recommending a folder update which I did, fortunately I was able to roll that update back and that has worked 100%. Thank you for a great plugin and fast response and as you said it was a folder permission. 5 out of 5 stars from me.

25 September 2016 — 15:16 thread author - Steve Clews

If you are enjoying HD Quiz please leave a review here on the official WordPress.org page. HD Quiz is developed by me, just some dude, and is supported and available for free. It may seem dumb, but truly nothing makes me happier than knowing that people are using and loving HD Quiz and my hard work.

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